FAQ

SHIPPING

Do you ship anywhere outside of Canada?
Unfortunately, we do not and can not ship outside of Canada. We are here to deliver premium cannabis products from local Canadians to the Canadian masses.

When will my order ship?
Your order will usually (things may come up that prevent that) ship within 24 hours of receiving payment. If you order and pay before 11am EST, it MAY ship the same day. If you pay for your order on Friday after 11am EST, Saturday or Sunday it will be shipped the following Monday. Unfortunately even in this day and age Canada Post does not work weekends and Holidays so this is outside of our control. We ship in discreet packages with no labeling on the outside of our packaging so it won’t draw any attention.

What are the shipping fees?
Shipping fees are $20 for orders $150 and under. You do not need to select XpressPost if your order is under $150 because it will be shipped via XpressPost anyway. For orders over $150, shipping by Expedited Parcel is free, if you would like it shipped by XpressPost, the $20 shipping fee still applies.
Please note, XpressPost is 2-3 BUSINESS days and depending on Canada Post, we have seen it take longer. There is nothing Ghost Drops can do to make it go any faster. We also can not tell you why it may not have moved yet or where it is. Once we drop the package off to the post office, we know nothing more than you do. All we can do is check the tracking number like you until we file a claim for a missing package. Then it takes approx 10 business days for Canada Post to complete an investigation.
Also please note, Ghost Drops will not refund XpressPost shipping costs if for some reason it takes longer. We have no control over that, if the package says it was shipped via XpressPost, then Ghost Drops has fulfilled their obligation and paid for and shipped via XpressPost. Ghost Drops has no control over what happens to the package once it is received by Canada Post.

My Canada Post tracking information has not updated recently.
Canada Post has an internal scanning system that generates tracking info. There are sometimes delays or items can miss scans. Although generally, packages arrive within a day or two after their estimated delivery date. Please let us know if it persists longer than 24 hours.

What happens if I don’t get my package?
Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation then we replace it for free ONCE or we can send you a refund. Please be patient with us as we do this. We want you to get your package!
Unfortunately we can not do anything until the investigation is complete.

*PLEASE NOTE* If you are ordering from Northern Quebec, Nunavut or NWT we are experiencing a high number of package seizures and thefts and will not be able to replace lost orders. know that when you place an order you are placing it at your own risk. Thank you for understanding.

Canada Post says “successfully delivered” but I have not received my order.
There are 2 likely scenarios as to why this is happening:
a) the postal worker put it in the wrong mailbox, OR
b) what may happen is that a worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file an investigation with the post office. Canada Post will file an investigation which can take up to 10 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed lost, we will send you a 1x replacement free of charge because we want to make you happy.

From Canada Post
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

a) with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
b) their Community Mail Box for the item or parcel compartment key;
c) around their property to see if the item was left in a safe location or in a mailbox attached to their home.”

My package is going to the wrong destination.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routeing error and subsequent delay of 1-2 days.
If it is an error on our part (we put the wrong address), we will send out a replacement order ASAP, at no cost to you.

My tracking number does not work.
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email us and we will look into it.

Where do you ship from?
We are located in Ontario, Canada and we can ship to anywhere in the Country.

PAYMENTS

What methods of payment do you accept?
We ONLY accept Interact e-Transfer through online banking.
Make your payment directly through a fast and easy Interac e-Transfer.
Please make the payment to the email accounts@ghostdrops.com
*NOTE – we have auto-deposit on, so the payment will automatically be accepted when you send it – If your financial institution makes you choose a password please use “ghostdrops”
Please use your Order ID as the message to contact. Your order will not be processed or shipped until the funds have cleared in our account.

How do I send an Interac e-Transfer?
Setting up your online banking is a quick set up and sending an Interac e-Transfer takes just a few moments.
e-Transfers can take up to 30-mins to be received based on whom you bank with so please watch out for the “delivered” status on your online banking if you are wondering if we received it or not.
If you want to know the process for your particular bank, Google your “your bank’s name” + Interac eTransfer.
Learn more about Interac e_Transfers here:
interac.ca/en/interac-e-transfer-consumer.html

I sent my email transfer in but it hasn’t been accepted.
We have auto-deposit turned on so your payment will go directly into our bank. If your financial institution makes you choose a password please use “ghostdrops” (without the quotes).

What will happen to my order if I don’t submit payment?
We will hold on to the order for a 2 days but please let us know if you are waiting to make a payment so that we do not cancel it after a few days. All of our products come in limited quantities so it would be unfair to hold back inventory when the rest of our members could be enjoying it promptly.

Can I add/edit/cancel my order?
It depends if your order has already been processed for shipping. You can always check with us, but it’s recommended you place your order for exactly what you want. If you mess up on an order you can always cancel it and resubmit a different order. Please let us know if you do, so that we can cancel the first order.

LOYALTY POINTS (GHOST DOTS)

Please refer to the Loyalty Point page for information on how our Ghost Dot system works.
https://ghostdrops.com/ghost-drops-loyalty-program/